EN
Customer Satisfaction Management System Policy
At Safari Plast we see customer satisfaction as the key to sustainable success and growth. We operate our Customer Satisfaction Management System effectively to understand and meet customer needs and expectations, deliver quality products and services and enhance customer loyalty.
Within this framework:
- We assess feedback, suggestions and complaints from our customers objectively, fairly and with respect for confidentiality, and manage the resolution process systematically and promptly.
- We analyse feedback to continually improve our product and service quality and take concrete steps to develop our processes and activities.
- We provide regular training to ensure our employees adopt a customer‑focused approach and encourage their active participation in our management system.
- We act in compliance with applicable legal regulations and customer satisfaction management system standards to protect customer rights and raise satisfaction levels.
We are committed to building long‑term relationships with our customers based on mutual trust, transparency and continuous communication.
